Order tracking

Shop Safe: Tips From Trudave

We are aware of several fraudulent websites claiming to sell Trudave products, and we have taken action to help shut them down. To reassure our customers, the official website managed by Trudave is www.trudave.com. If you’re shopping outside the US, you can safely link to our regional sites from this URL.

To help keep you protected, here are some tips to ensure you’re shopping securely:

1. The ONLY e-commerce website managed by Trudave is www.trudave.com, and you can safely link to our regional sites from here. Many fraudulent sites look very similar to ours, so please double-check the URL.

2. If you’re on another website and are unsure if it’s a verified site, please contact our Customer Care team via email at trudavegear@gmail.com. We’re here to answer any questions you may have.

3. Always check the reviews on the website you’re shopping on. If you find a fraudulent site or have experienced fraud, you can report it here: https://www.bbb.org/scamtracker/us/.

What's Important About Measurements?

TIPS FOR MEASUREMENT

• Measure your feet regularly as they can change shape and size over time.
• Different styles use different lasts in construction, therefore sizing may vary with a new style.
• Feet are 3-dimensional, any measuring device can only approximate your true size.

How To Find Your Trudave Boots Size?

TRICKS FOR MEASUREMENT

• Tools: ruler, pen, and a piece of paper.
• Follow these steps:
  
  • 1. Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
  • 2. Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
  • 3. Measure the distance between lines in inches or centimeters.
  • 4. Find your measurement on the Muck Boot size chart to figure out the best. Round up if your size falls in between.

Will Shipping Be Covered For My Returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer if the item don't have any quality issue.

Can I Change Or Cancel My Order?

Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.

How Do I Return An Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. please provide your order number and pictures of the waders and the original packaging. Item must be in original sellable condition to be eligible for return. our customer service team will review the return request and will send further instructions if the return is approved.

Why Did I Only Receive One When I Bought Multiple Items?

If you purchase multiple items, they may be delivered in multiple packages. Due to system reasons, there is only one tracking number. But don’t worry, every item will be delivered to you within the specified time. If you have any questions, please feel free to contact us at trudavegear@gmailcom.

How Do You Care For And Clean These Products?

The rubber shell and nylon upper are very durable and clean up easily with a spray of water or gentle scrubbing with soap and water. The rubber upper can be conditioned with wax polish, Armor All® or liquid detergent. It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.

How Are The Boots Sized?

Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who are a ½ size, order the next size up. For Women who are a ½ size order the next size down.

Many of our best selling boots are built for men and women – we call them unisex sizing. Women should order 1 size down from the men's size shown. Our size charts will help you find the perfect fit.