Shipping Policy
Please note that products available at www.trudavegear.com are only delivered within the United States. Orders in our website are Free Shipping.The product will be delivered within 5 business days.
We currently only offer one shipping option for all customers.
Shipping Methods
USPS, UPS, Amazon Logistics
Amazon functions as our logistics partner to ship out TRUDAVE products. They will choose the carrier that they think works best for our customers.
Shipping Orders
If an order consists of several products, we will try to ship them together and make sure all your items reach you at the same time. However, as different products have different sizes and conditions, they may be shipped via different couriers. You will receive a respective email notification for different tracking.
Once your order is shipped and get a tracking number, you will receive a shipping information email automatically from TRUDAVE. Please check the email address that you used to place an order for the tracking details. If you haven't found the email, please check your spam box and add support@trudavegear.com to your contact list to receive our emails correctly.
TRUDAVE Warehouse Address
925 MALAKOFF RD
SAN DIMAS,CA 91773-1554.
NOTE
1.Shipping address with PO, P.O. Boxes, APO, FPO or DPO included is NOT acceptable.
2.Delivery time=Shipping time+Processing time. Our warehouse needs 1-2 business days to process your order. You will receive an email notification once your order has been shipped.
3.All delivery times are quoted in business days, weekends and holidays excluded. Order will be processed the following working day if all orders placed after Friday.
4.Shipping charges do not include applicable duties or taxes. Duty, customs and any other import taxes are not prepaid and are the responsibility of the customer . We have little knowledge about the tax laws of a large number of countries and regions.
Shop Safe: Tips From Trudave
We are aware of several fraudulent websites claiming to sell Trudave products, and we have taken action to help shut them down. To reassure our customers, the official website managed by Trudave is www.trudave.com. If you’re shopping outside the US, you can safely link to our regional sites from this URL.
To help keep you protected, here are some tips to ensure you’re shopping securely:
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The ONLY e-commerce website managed by Trudave is www.trudave.com, and you can safely link to our regional sites from here. Many fraudulent sites look very similar to ours, so please double-check the URL.
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If you’re on another website and are unsure if it’s a verified site, please contact our Customer Care team via email at trudavegear@gmail.com. We’re here to answer any questions you may have.
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Always check the reviews on the website you’re shopping on. If you find a fraudulent site or have experienced fraud, you can report it here: https://www.bbb.org/scamtracker/us/.
What's Important About Measurements?
TIPS FOR MEASUREMENT
- Measure your feet regularly as they can change shape and size over time.
- Different styles use different lasts in construction, therefore sizing may vary with a new style.
- Feet are 3-dimensional, any measuring device can only approximate your true size.
How To Find Your Trudave Boots Size?
TRICKS FOR MEASUREMENT
- Tools: ruler, pen, and a piece of paper.
- Follow these steps:
- 1. Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
- 2. Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
- 3. Measure the distance between lines in inches or centimeters.
- 4. Find your measurement on the Muck Boot size chart to figure out the best. Round up if your size falls in between.
Will Shipping Be Covered For My Returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer if the item don't have any quality issue.
Can I Change Or Cancel My Order?
Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.How Do I Return An Item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. please provide your order number and pictures of the waders and the original packaging. Item must be in original sellable condition to be eligible for return. our customer service team will review the return request and will send further instructions if the return is approved.
Why Did I Only Receive One When I Bought Multiple Items?
If you purchase multiple items, they may be delivered in multiple packages. Due to system reasons, there is only one tracking number. But don’t worry, every item will be delivered to you within the specified time. If you have any questions, please feel free to contact us at trudavegear@gmailcom.
How Do You Care For And Clean These Products?
The rubber shell and nylon upper are very durable and clean up easily with a spray of water or gentle scrubbing with soap and water. The rubber upper can be conditioned with wax polish, Armor All® or liquid detergent. It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.
How Are The Boots Sized?
Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who are a ½ size, order the next size up. For Women who are a ½ size order the next size down.
Many of our best selling boots are built for men and women – we call them unisex sizing. Women should order 1 size down from the men's size shown. Our size charts will help you find the perfect fit.